Wholesale Prices
Wholesale prices are available to customers that will be reselling our products to the consumer through an established retail store or web site. Please provide a copy of your resale license to verify eligibility. Current prices are posted on our web site www.bearhillstudio.com.

Minimum Order
The minimum order is $100.00 plus shipping. Please keep in mind that the taxes and shipping costs are added on each order and the smaller orders will obviously have a much higher percentage of shipping costs, so smaller orders can sometimes be price prohibitive for potential customers.

Placing Orders
You may place your order several different ways:

• Submit your order via our website at www.bearhillstudio.com.
  You must be a registered user to view this site. If you have not yet registered please go to the web site, click on “Log In” then “Create New Account”. Follow the prompts and submit your information.
• Call our office toll free – 1-800-667-5404
  Please have the web site available when calling so that you can reference item numbers.
• Fax your order to 604-894-1555. We can provide an order form to you via fax or email.
• Email orders to [email protected]

We will always confirm an order. If you do not receive an order confirmation please follow up with a phone call to 604-894-1556.

Lead Time
As we make a large portion of the product to order, we typically try to ship orders within 6 – 8  business days and often sooner than this. During a busy holiday season or during our peak periods following our spring and fall trade show seasons, it may take up to 10 business days, but this is unusual. If you have a rush order please let us know and we will make extra effort to try to get your order out sooner.

Out of Stock
We try to have everything in stock. However, there may be unavoidable outages. When an out of stock situation occurs we do not back-order out-of-stock items. We will either hold your order if we expect to have it back in stock within a few days, or we will send your order without the items, with the expectation that you will order the out-of-stock items on your next order. We will note on your packing slip any items that you ordered that were out of stock.

Shipping
Traditionally all orders are shipped via Canpar. On specific requests, we would be happy to ship via Canada Post or another carrier if it works better for the customer. We partner with Freightcom.com and aim to compare shipping costs to ensure we are offering the best value to our customers.

Shipping costs are determined at the time of shipping and these costs are passed on to the customer.  You will receive a packing list / invoice with your order, no further invoice or statement will be sent.

Shipping Errors/Damaged Goods
You must notify our office of any shipping errors or goods damaged in transit within 7 days of receipt of shipment. We will then either issue you a credit or send replacement product at no charge. Bear Hill Studio accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. If the carrier has to return the shipment to us then the customer will be liable for all shipping charges and credited for all merchandise returned in sell-able condition.

Returns
Our goods are guaranteed to satisfy the customer’s sales expectations. In the event that the customer is not satisfied with the product they have received, and wishes to return any or all Bear Hill Studio products, they may do so provided they notify us within 7 days of receipt of the goods. After contacting us, any products returned to Bear Hill Studio in sell-able condition will be credited to the customer’s account. Bear Hill Studio will not be responsible for crediting either the original shipping charges, nor the cost to have the product shipped back to Bear Hill Studio.

Payment / Terms
Credit Cards: We accept credit cards including MasterCard and Visa. We also accept cheques and email money transfers. 15 – 30 day payment terms may  be available to established customers after their initial orders. This would be evaluated on a case by case basis after payment has been received on initial orders.

International Orders
We do the majority of our sales within Canada, but are more than happy to ship internationally. We would look at this on a case by case basis.

Exclusivity
We do not offer exclusivity of the Bear Hill Studio brand products in any one geographical area. However, we strive to coordinate a non-competitive environment among our customers by selling to customers that are a reasonable distant from each other, or offer them a different product mix. We do not exercise control over retail prices except to the extent that we reserve the right to offer deeper discounts to high volume customers that follow our suggested retail pricing strategy.

Feedback
We thrive on customer feedback. Customer observations, ideas and suggestions are always welcome. We encourage you to point out areas that we can improve, and love to receive complements!